Customer assurance:
Refund & cancellation policy.
Clear guidelines on our 7-day money-back guarantee, subscription renewals, and hassle-free cancellations.
Zero friction. 100% money-back guarantee.
We want you to feel completely confident trying MockInterview AI. If you upgrade to our Pro subscription and find it is not the right fit for your placement preparation, you can request a full refund within 7 calendar days of your initial purchase.
No awkward phone calls, no high-pressure retention tactics—just straightforward support.
7-Day Money-Back Guarantee
Full refund on initial Pro upgrades if requested within 7 days and under 5 mock interviews have been completed.
1. Eligibility Criteria
To prevent abuse while protecting students, the guarantee applies to your initial subscription payment when:
Within 7 Days
Request is submitted within 7 days of the initial checkout date.
Under 5 Mocks
Fewer than 5 AI interview sessions have been conducted.
2. Subscription Renewals & Cancellations
You can cancel your subscription renewal anytime with one click from your Profile > Billing settings. Upon cancellation, you retain full Pro access until your current billing period ends. Renewal fees are non-refundable once processed.
3. How to Request a Refund
To initiate a refund, simply email our support team with your registered account email address. Refunds are processed back to your original payment method within 3 to 5 business days.